Items in original condition (unwashed, free of stains, smells or damage of any kind) may be returned for a full refund within 5 days from date of delivery. Items not in original condition may not be returned. No shipping charges will be refunded, with the exception of charges incurred to return a defective item to hold that baby.
In the rare case of a defective item, it will be replaced or refunded as soon as possible. As stated above, only the shipping charges incurred in returning a defective item will be refunded, and if you would prefer an exchange over a return, hold that baby will pay to ship an exchange item to you.